Toronto Airport Limo Service: Frequently Asked Questions

Yes, we provide transparent, all-inclusive pricing with no hidden fees. The quote you receive at the time of booking covers all standard airport fees and tolls. We believe in "Price Transparency," so you don't have to worry about surprise surcharges for parking or fuel when you reach your destination.

We recommend booking at least 12 hours in advance to guarantee your preferred vehicle. However, we understand that travel plans can change rapidly. For urgent or last-minute airport transfers, our 24/7 customer service line is always available to arrange immediate dispatch based on vehicle availability.

We monitor all flight arrivals in real-time, so your chauffeur will be there exactly when you land, regardless of delays. There are no extra wait-time charges for flight delays. If your flight is canceled, we will place your booking on a 24-hour hold, allowing you to reschedule your transfer at no additional cost once you have your new flight details.

After landing, you will receive a text message from your driver with their exact location and vehicle details. * Curbside Pickup: Your driver will coordinate with you to meet at a specific pillar at the arrivals curb.

• Meet & Greet: Your chauffeur will wait inside the terminal at the arrivals gate with a personalized name sign (available upon request). This is ideal for international travelers or corporate guests without a local SIM card.

We provide a generous grace period of 45 minutes for international arrivals and 30 minutes for domestic flights. This ensures you have ample time to clear customs, navigate immigration, and collect your luggage without feeling rushed. If you anticipate a longer delay at baggage claim, simply notify your driver via text.

Yes, our Luxury SUVs (like the Chevy Suburban or GMC Yukon XL) are specifically designed for groups of up to 6 passengers with 6-7 large suitcases. For smaller groups, our Executive Sedans fit 3-4 passengers with 3 bags. We always recommend declaring your luggage count during booking so we can provide the perfectly sized vehicle.

Absolutely. We offer professionally cleaned and sanitized Infant, Toddler, and Booster seats upon request. Safety is our top priority. Unlike many competitors or ride-shares, we ensure the correct seat for your child’s age and weight is pre-installed in your vehicle before arrival.

VIP Airport Limo provides a private, door-to-door experience available 24/7, unlike shared shuttles or trains that follow fixed schedules. With us, there are no stops for other passengers, no waiting for a shuttle bus, and no hauling luggage through train stations. It is a direct, premium service tailored entirely to your schedule.

Yes, we specialize in executive transportation with a focus on chauffeur etiquette, punctuality, and discretion. Our drivers are professionally trained to provide a quiet, comfortable environment for business travelers, ensuring you or your VIP guests arrive at meetings or events refreshed and on time.

You can cancel your booking for a full refund if you notify us at least 12 hours before your scheduled pickup. We offer a flexible 12-hour window to accommodate the unpredictability of travel. Cancellations made within shorter windows may be eligible for partial credits or rescheduling.

Yes, our booking system allows you to easily schedule round-trip transfers and add multiple stops en route. Whether you need to pick up a colleague or drop off a family member at a different terminal, our flexible "Multi-Stop" option ensures a seamless journey without the need for multiple separate bookings.